Return and Refund Policy for Eniya Essentials

Effective Date: 09/18/2024

At Eniya Essentials, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, due to the nature of our hair care products, we have specific guidelines for returns and refunds. Please review our policy below before making a purchase.

1. Conditions for Returns

To ensure the safety and quality of our products, we can only accept returns under the following conditions:

• Unopened Products: Products must be in their original, unused, and sealed condition to qualify for a return.
• Return Window: You must request a return within 30 days of the delivery date. Any requests beyond this period will not be accepted.
• Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately so we can replace the item at no additional cost. We may require photographic evidence of the damage.

2. Non-Returnable Items

For health and hygiene reasons, the following items are non-returnable:

• Opened or used shampoo, conditioner, and other hair care products.
• Products purchased through unauthorized retailers or third-party sellers.
• Promotional or discounted items marked as final sale.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at Eniya@TheGlamPage.com with your order number and details of the product you wish to return. If the product is damaged, please include photos.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Return Shipping: Customers are responsible for the cost of return shipping for non-damaged items. We recommend using a trackable shipping service to ensure we receive your returned item.

4. Refund Policy

Refunds will be issued under the following conditions:

• Unopened Items: If your return is approved and the product is in its original, unused condition, we will process a refund to your original method of payment once we receive and inspect the item.
• Damaged or Defective Products: For damaged or defective products, we offer free replacements. In the event a replacement is not available, we will issue a full refund.

Refund Processing Times:

• Refunds typically take 5-7 business days to process after we receive your returned item.
• Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Please Note: Shipping fees are non-refundable unless the product arrives damaged or defective.

5. Exchanges

We only replace items if they are defective or damaged. If you receive a defective or damaged product and would like an exchange, please contact us at Eniya@TheGlamPage.com

6. Final Sale Items

All items marked as final sale during promotions, discounts, or special events are non-returnable and non-refundable unless they arrive damaged or defective.

7. Contact Us

If you have any questions or need assistance with your return, please reach out to us at:

Eniya Essentials
Email: Eniya@TheGlamPage.com