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Eniya Essentials 5 Step System
Eniya Essentials 5 Step System
Sale price
$169.00 USD
Regular price
$204.00 USD
FOR EVERY HAIR CONCERN
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DAMAGED HAIR REPAIR
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|Eniya Garcia
Frequently asked questions
Who is behind Eniya Essentials?
Eniya Essentials was created by Eniya Garcia, a licensed cosmetologist with over 10 years of hands-on experience in professional hair care. She studied hair professionally and worked in a salon. After having children, she went through hair loss, thinning and breakage herself, and that's what led her to create the line. Eniya formulates every Eniya Essentials product. Read more in our story.
Where are your products made?
Our products are made in Orlando, Florida.
Is it safe for color-treated, relaxed or natural hair, or a sensitive scalp?
Our products are made for all textures: curly, coily, wavy and straight. Clarity Clarifying Shampoo, Pure Hydration Repair Shampoo, Pure Hydration Repair Conditioner, the Ultimate Moisture Mask and LustreLife Healing Serum are listed as safe for color-treated hair. The conditioner and the serum are also listed as suitable for chemically processed hair, such as relaxed hair.
Have a sensitive scalp or allergies? Some of our products contain essential oils, nut oils, plant extracts or other possible allergens. Please check the ingredients on each product page and do a patch test before first use: apply a little to a small area of skin and wait 24 hours. If irritation happens, stop using the product. Not sure if a product is right for you? Email us at eniyaessentials@gmail.com.
How soon will I see results?
Everyone's hair is different, so results vary. With the LustreLife Healing Serum, you can expect softer, shinier, smoother ends from the first use. After a few weeks of steady use, your hair should feel stronger, with less snapping when you comb or style. Consistent use makes the biggest difference.
Where can I find the ingredients?
Each product page lists that product's key ingredients. The LustreLife Healing Serum page also has the full ingredient list. If you need the full ingredient list for another product, email us at eniyaessentials@gmail.com.
What's in the 5 Step System?
Five products that work together: Clarity Clarifying Shampoo, Pure Hydration Repair Shampoo, Pure Hydration Repair Conditioner, LustreLife Healing Serum and Nourishing Scalp Oil. It's made for all textures: curly, coily, wavy and straight.
Is the LustreLife Healing Serum a heat protectant?
Yes. It's a heat protectant that also strengthens your hair. It leaves a lightweight layer that helps shield hair from blow-drying and flat-ironing, and hydrolyzed keratin, silk and wheat proteins help strengthen strands. It contains dimethicone, a lightweight silicone. Use it on mid-lengths and ends, not the scalp. A 2 oz bottle lasts about 1–2 months.
What's in the Nourishing Scalp Oil?
A lightweight blend of oils and soothing botanicals for a dry, flaky or itchy scalp. It has no mineral oil, fillers or silicones, and it's vegan and cruelty-free. Massage it into your scalp 2–3 times a week. It's best used within 12 months of opening.
How much does shipping cost?
Standard shipping is free on U.S. orders of $100 or more (based on your subtotal before taxes and shipping). For U.S. orders under $100 and for international orders, shipping is calculated at checkout, so you'll see the cost before you pay.
When will I get my order?
Orders are usually processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get an email with your tracking number once your order is on its way.
Estimated delivery after that: U.S. standard 3–7 business days, U.S. expedited 2–3 business days, international standard 10–20 business days and international expedited 5–10 business days (varies by country). Delivery times are estimates and carrier delays can happen.
How do I track my order?
Once your order has been processed, we'll email you a confirmation with your tracking number. Use it to follow your package. If your order is very late, email us at eniyaessentials@gmail.com. If tracking shows your package was lost in transit, contact us and we'll help you file a claim with the carrier.
Do you ship internationally?
Yes, we ship to select countries. International customers are responsible for any customs duties, taxes or fees charged by their country. If your country isn't listed at checkout, email us at eniyaessentials@gmail.com and we'll see if we can help.
Is checkout secure, and how can I pay?
Yes. We use secure payment gateways, and your payment details are encrypted when they're sent. We accept credit and debit cards, Shop Pay and PayPal.
What is the return policy?
You can return unopened products in their original, unused and sealed condition. You must request the return within 30 days of the delivery date. To start a return, email eniyaessentials@gmail.com with your order number and the product you want to return (include photos if it's damaged). Once your return is approved, we'll send you a Return Authorization (RA) number and return instructions. You pay return shipping for items that aren't damaged, and we recommend a trackable shipping service.
Once we receive and inspect your return, we refund it to your original payment method. Refunds typically take 5–7 business days to process, and your bank may take another 3–5 business days. Shipping fees aren't refunded unless the product arrived damaged or defective.
For health and hygiene reasons, these can't be returned: opened or used shampoo, conditioner and other hair care products, and products bought from unauthorized retailers or third-party sellers. Full details are in our refund policy.
Are any purchases final sale?
Yes. Items marked as final sale during promotions, discounts or special events can't be returned or refunded unless they arrive damaged or defective.
What if my order arrives damaged?
Contact us right away at eniyaessentials@gmail.com. We may ask for a photo of the damage. We'll replace damaged or defective items at no extra cost, or give you a full refund if a replacement isn't available. We only exchange items that arrive damaged or defective.
How do I contact you?
Email us at eniyaessentials@gmail.com. We reply to emails within 2 hours during our customer support hours: Monday to Friday, 9:00 AM–6:00 PM (Eastern Time), and Saturday, 10:00 AM–4:00 PM (Eastern Time). We're closed on Sundays. You can also find us on Instagram, Facebook, YouTube and TikTok at @EniyaEssentials.
